Last updated: August 26, 2026
Return Eligibility
We want you to be happy with your purchase. Items may be returned within 30 calendar days of the delivery date, provided they meet the following conditions:
- The item is unused and in its original condition
- All original tags remain attached
- The item is in its original packaging
- There is no visible wear, damage, or signs of use caused by the customer
This return window applies to both non-defective returns (buyer's remorse) and defective or damaged items received.
Seasonal Extension: During the winter holiday season, we may extend the standard return window to accommodate gift purchases. Any such extension (for example, around Christmas) will be announced separately on our website at that time.
Items That Cannot Be Returned
To keep things fair and clear, the following cannot be returned:
- Items that have been used, installed, or show signs of wear
- Items missing their original tags or packaging
- Items returned after the 30-day window has passed
- Items damaged due to customer misuse or improper handling
We currently do not offer any custom or personalized products, so this policy applies uniformly to all items sold on our site.
Who Pays for Return Shipping
- Defective or damaged items: If the item you received has a manufacturing defect or was damaged in transit, we will cover the cost of return shipping.
- Non-defective returns (buyer's remorse): If you'd simply like to return an item that isn't defective, return shipping costs are the customer's responsibility.
In both cases, we do not charge any restocking fees or handling fees for processing your return.
How to Start a Return
Returning an item is simple:
- Contact us first. Email our customer service team at service@shadevie.com with your order number and the reason for your return. Please do not ship items back without reaching out first — we want to make sure everything goes smoothly.
- Wait for confirmation. Our team will review your request and reply with return instructions and the confirmed return address.
- Ship the item back. Once approved, please send the item to: Return Address: 20445 Route 19, Cranberry Twp, PA 16066 Please make sure your return is sent to this exact address — returns sent elsewhere may be delayed or lost.
- Prepaid labels: For defective or damaged items, we will provide reimbursement for your return shipping cost or arrange a prepaid label upon request. For non-defective returns, customers are responsible for arranging and covering their own return shipping.
Processing Timeline
- Return inspection: Once we receive your returned item at our warehouse, please allow 3-5 calendar days for our team to inspect it and confirm it meets our return conditions.
- Refund processing: After your return is approved, refunds are issued to your original payment method within 3-5 business days.
Please note that while we process refunds promptly on our end, your bank or card issuer may take additional time to reflect the refund in your account.
Contact Us
If you have any questions about a return or refund, feel free to reach out — we're happy to help:
US Return & Shipping Address: 20445 Route 19, Cranberry Twp, PA 16066
Official Business Address: 20445 Route 19, Cranberry Twp, PA 16066
Email: service@shadevie.com
Phone: +1 724-553-5791
Hours: Monday–Friday, 9AM–5PM EST